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Extensive coverage of Pakistani blogs, bloggers and the Pakistan blogging community.

Bank of Punjab Selects C Square's Genesys Customer Experience Management Solution & Enterprise CRM

From the Blog propakistani To innovate & lead in the Customer Experience Management domain, Bank of Punjab (BOP) has partnered with C Square to deploy the world's number 1 Contact Center/CX Solution provider Genesys. Given the fast paced digital transformation of Customer Engagement, BOP realizes the need to be ready to service customers in a more consistent and personalized manner across all touch points. In addition, C Square has also being tasked to replace the legacy CRM with its latest Enterprise wide Avantage CRM. As BOP aspires to lead in the financial sector of Pakistan, they have selected Genesys, keeping in mind a long term vision for automation and efficiency in the Customer Experience domain, by adopting digital engagement tools (such as "Kate" blended Artificial Intelligence-based bot) forpakistanblogs.blogspot.comRead Full PostComments 3162869382052929998 Pakistani Blog Posts


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