Customer Service Call Center at SolidCactus.com
From the Blog telecomnewspk If you are a business owner, you know the importance of a qualified call center. In most cases, the call center is the customers first impression of your business. As a business owner, it is your responsibility to properly train all call center workers. [image: customer service call center] Before you hire employees for a call center, make sure to hold auditions. During the audition process, have potential employees handle several different customer service scenarios. Pay close attention to voice quality. Ensure that the applicants voice is clear and easy to understand. Once you have completed the hiring process, provide basic training. During training, focus on communication and phone etiquette. The employee should also be knowledgeable about the products and services your cpakistanblogs.blogspot.comRead Full Post
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